Where’s my order, bub?
Check your order below, or get help from our merch team. Have your order number and checkout email handy.
Check your order
Enter your order number and the email address you used at checkout. Shipment details appear when they have been added to your order.
Can’t find your order number or shipping email? Contact us using the email address you used at checkout so we can help locate your order.
Need a hand?
Email our merch support team for tracking help, a missing item, or a problem with your order.
Email order supportOr write to Tyler@damondarling.com.
Include these details
- Your order number, if you have it.
- The email address used at checkout.
- A short description of what happened.
- For a damaged or incorrect item, clear photos of the item and packaging.
Please do not email passwords or full payment-card details. Keep replies in the same email conversation so we can follow the whole issue.
Shipping & order help
I haven’t received a shipping email.
Check your spam folder, then use the order lookup above. If there are no shipment details or you still need help, email us with your order number and checkout email.
My tracking link has no updates.
A tracking number may be created before the carrier scans the package. Check the carrier’s tracking page for the latest update. If the estimated arrival date has passed, contact us so we can investigate.
Only part of my order arrived.
Items may ship in separate packages. Check your order for additional tracking details. If something is still missing, tell us which item has not arrived.
I need help with a damaged item or a return.
Contact us with your order details and photos where relevant. See our store terms and return policy for the current policy.